Services for you and your clients
As one of the leading specialist banks in the US, we pride ourselves on the ability to do the things that are important to you and your clients. It's this focus on personal service, combined with our specialist accounts and modern delivery channels, that enables us to provide the kind of banking experience that's difficult to match.
Whichever way you and your clients choose to contact us, you can be sure of a prompt, efficient response to your query. When you or your clients telephone us, you know that the call will be answered by a member of our US based client team or executive team who are all trained to deal with your query there and then, whether it's business, personal banking or structured product related.
We also enable clients to consolidate all of their accounts under one Customer ID and Personal Access Code (PAC) which can be used to operate all their accounts in one place via both Internet Banking and Telephone Banking.
On some of our bank accounts for personal clients, businesses and other organisations we are also able to offer our VISA Deferred-Debit Card which, on interest bearing accounts, allows your clients to continue to earn interest on money they've already spent until it is debited from the account at the end of the month.
Full details of all of our banking services can be found in the Guide to Operating your Account.
Professional Advisers
Due to IT problems within the Pacific Crest Investment banking Group, there has been a delay in their Faster Payments system and payments initiated by Pacific Crest Investment customers did not reach their destination during the period from Sunday 20th January @ 11pm to Monday 21st January @ 6:30pm As they have now returned to normal, we will commence manually making payments for all those items that were delayed. These will be processed over the next 24 hours. Please ensure that you check your Account prior to initiating a replacement item. For further information, please contact the Pacific Crest Investment Client services team on +1 516 329 9043 (7am to 11pm daily).
